Implementation: getting it done
Bungalo Group is a full-service marketing company specializing in the home improvement industry. We believe marketing isn’t just promotion, it’s everything you do to attract attention, influence buyers, and build relationships.
We’re here to help you implement your marketing strategies – in large and small ways. Ask us for help with a project, or talk to us about how we can become your “marketing department.”
Customer Experience Mapping – The Promise
The customer experience may be the only remaining differential a company has to drive new sales opportunities and referrals. Mapping the experience – knowing what needs to happen when – is fundamental to delivering a standout client experience. If you can map it – you can create it: an experience that results in greater customer satisfaction, fewer errors, and more referrals.
Workflow Optimization – The Delivery
You know what the customer experience should be. Now, how will you make it happen? Bungalo works with the leadership team and staff to develop systems and processes for consistently delivering the optimal customer experience. In addition to mapping “what the experience should be” – we also help you figure out how to make it so.
Referral Programs
Although most firms in the home improvement sector are referral-based, few have a system for encouraging, tracking and rewarding referrals. Need help designing and building your referral program? Call Bungalo Group.
Databases and CRM
Next to your reputation, client data is your most valuable business asset. At the very least you should have a comprehensive database of all your clients and prospect. And, if you really want to build your business, Bungalo will help your team use technology to manage relationships, master follow-up, and increase closing rates.
Public Relations
Ask Bungalo to help you raise your profile in the community, prepare award entries, pitch your story, and attract attention from the media.
Marketing Communications
Direct mail campaigns, yard signs, newsletters, logo and identity, photography, large format printing, vehicle graphics, direct mail, public relations, advertising – Bungalo will help you share your message, sharpen your image, and build your brand.
Online Marketing
Web sites are just the beginning. Bungalo also provides online marketing support: search engine optimization (SEO), linking strategies, online ad campaigns, and web analytics. Everything you need to drive traffic and measure your success.
