In small business, many owners are not only trying to build income, but they are also trying to build their “net worth.” I recently heard a new perspective (from Tim Ferris’s blog) on “net worth” that relates to many firms in the building industry. Most people derive “net worth” by taking your assets and subtracting [...]
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As an avid kayaker, I have spent hundreds of hours on the water. On certain occasions, unique things occur. Recently, as a paddled, a Bald Eagle started flying back and forth (up and down river). He circled looking for fish nearly 100 feet above the water. A few minutes later, I noticed a Heron on [...]
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I ordered new shoes from Zappos yesterday and chose the free shipping option, even though it means waiting until next week for my new sneakers to arrive. But surprise! Today I got a sweet email from Zappos — my shipping’s been upgraded! Free! All part of the Zappos customer experience that gets customers and the [...]
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